Ata Touch: still looked after
We no longer install Ata Touch in new homes, but we continue to support every home that has it.
An update for Ata Touch homeowners
Ata Touch was designed and built in Hamilton by TCS New Zealand and it has been heating, lighting and running homes from Whangārei to Christchurch for years. In 2025 we stopped taking on new Ata Touch installations so we could focus on our core industrial automation and dairy technology.
That decision doesn’t change how your system works. Ata Touch runs on its own controllers inside your home, so your heating, hot water, lighting and schedules will keep working just as they do today. The team who designed it is still here and we’re still happy to help.
How we help
Moving into an Ata Touch home
Changing your settings
Troubleshooting
Repairs and parts
Upgrading to Version 9
Just bought a home with Ata Touch?
Welcome. A change of ownership is the most common reason people get in touch, and it’s usually straightforward. The previous owners’ settings and access will still be in the system, so we’ll help you reset these and set the system up the way you want it.
To help us help you quickly, please have the following ready when you contact us:
The property address, and the previous owner’s name if you know it.
A photo of your touchscreen’s home screen.
A short list of what you’d like changed or explained.
If you’d like remote access from your phone, see Version 9 below. The older Version 8 app can no longer be downloaded from the app stores.
Warranty and charges
Ata Touch parts are warranted for six years from the date of purchase, under TCS NZ Ltd’s terms and conditions. The warranty covers parts only. A quick phone call for help or advice is free. Other labour, including configuration changes, troubleshooting and site visits, is chargeable, and we’ll always confirm the cost with you before we start.
Version 9 and the Ata Touch web app
Version 9 gives the touchscreen a modern refresh and adds a web app, so you can check and control your home from anywhere with an internet connection. The web app opens in your phone, tablet or computer’s web browser, so there’s nothing to download from an app store. It includes:
- Refreshed screens with dark, light and Ata Touch colour themes, adjustable brightness and a clock or photo slideshow on the lock screen.
- All climate zones in one scrollable panel.
- Simpler schedules that are easier to create and change.
- Control and lighting screens combined for easier navigation.
Converting your existing configuration to Version 9 takes some engineering time, so there is a one-off conversion cost plus an annual subscription for the web app:
Version 8 to Version 9 conversion
$855.00 to $1,350.00 + GST
One-off cost, depending on the size and complexity of your system.
Web app subscription
$180.00 + GST per year
For remote access to your home from any web browser.
You don’t have to upgrade
If you’re happy with your current version, it will continue to run in your home from your touchscreen. Please note that the Version 8 phone app is no longer available in the App Store or Google Play, so it can’t be installed on a new phone. Remote access also relies on internet services outside our control, but control from your touchscreen inside the home isn’t affected by them.
Manuals and documentation
Need a user guide or manual? Get in touch and we’ll send you the correct, up-to-date documentation for your system.
Electricians and builders
If you’re working on a home with an existing Ata Touch system, for example during a renovation, please get in touch before you alter any wiring or devices and we’ll help you keep the system working. We no longer supply Ata Touch for new projects.
Common questions
Yes. Your system runs on its own controllers in your home and doesn’t depend on new installations continuing.
The Version 8 app is no longer available in the App Store or Google Play. Remote access is now through the Version 9 web app, which opens in your web browser. Your touchscreen keeps working either way.
Yes, for minor alterations and additions such as an extra room or lighting circuit. We hold the parts, so just talk to us about what you have in mind.
Parts are warranted for six years from the date of purchase under TCS NZ Ltd’s terms and conditions. The warranty covers parts only; labour is chargeable, although a quick phone call for help is always free.
The same team at TCS New Zealand in Hamilton who designed and built it.
Get in touch
Ata Touch support, TCS New Zealand Ltd
- atatouch@tcs-nz.co.nz
- 07 849 7729
- 34 The Boulevard, Te Rapa, Hamilton 3200
Please include your property address and a photo of your touchscreen, and we’ll come back to you as soon as we can.